Information for Existing Suppliers
Once your submission is complete, we will create your agency and generate login details for your Agency Administrator. The administrator will receive an automated email from noreply@e.myagency-portal.co.uk with a username and temporary password.
Timesheets go through several statuses before payment:
- Not Entered – Timesheet needs to be updated and submitted for approval
- Awaiting Submission – consultant/worker has updated but not submitted for approval.
- Awaiting Approval – Hiring Manger has not yet approved hours.
- Approved – no action to take waiting to be exported for payment.
- Processed – Exported in payment cycle.
- Rejected – Hiring Manger has rejected, go to timesheet and correct errors and resubmit.
- Recalled/Client Edited – unlikely to be used, you will be contacted by the Delivery team.
- Query – unlikely to be used, you will be contacted by the Delivery team.
As an Agency Administrator you would need to use the left-hand menu option to Switch Profile to see the Jobs that your Agency Consultants can see. If you have a user that cannot see jobs please check their user record has been set up with the appropriate Job Categories.
Go to the User section controlled by your Agency Administrator and check that the Agency Consultants have a tick for the Job Categories they need to receive notifications for when a job is released.
Go to the Your Profile section on the left-hand menu and click on the button Change Now to reset your password.
From the login screen click on the Forgot password link. You will receive an email from noreply@e.myagency-portal.co.uk with a link to reset your password.
You should always contact our Delivery team if you have a question about a job. You will find the Delivery Team general phone number and contact details on our Contact Us page.