Administrative Assistant

Detailed Job Description

The Administrative Assistant will provide comprehensive administrative support to the Residential Assessment and Billing Team within Adult Social Care Finance. The role involves maintaining accurate electronic records, processing financial and customer information, managing shared inboxes, updating trackers and databases, and ensuring documentation is recorded in line with departmental procedures.

The postholder will act as a first point of contact for service users, relatives, representatives, care providers and internal stakeholders, responding to enquiries by telephone, email and written correspondence in a professional and sensitive manner. They will support financial assessment and billing processes by preparing, checking and updating records, issuing standard correspondence, and assisting with the administration of customer accounts.

The successful candidate will be responsible for handling confidential personal and financial information, ensuring compliance with data protection requirements and organisational policies. They will prioritise workloads effectively, meet deadlines, identify discrepancies, and escalate complex issues where appropriate.

Skills and Experience Required

• Previous experience in a busy administrative, customer service or finance-related environment.
• Strong customer service and telephone skills, with the ability to communicate clearly and sensitively.
• Excellent attention to detail and accurate data entry skills.
• Good organisational skills, with the ability to prioritise workloads and manage competing demands.
• Confident user of Microsoft Outlook, Word and Excel, with the ability to learn new systems quickly.
• Experience maintaining electronic records, shared inboxes, tasks and trackers.
• Ability to follow procedures, use standard templates and identify issues requiring escalation.
• Experience handling confidential personal and financial information appropriately.
• Ability to work independently and as part of a team.

Desirable Experience

• Experience working within Adult Social Care, local government, financial assessment, billing or debt administration.
• Experience using case management or finance systems.
• Experience dealing with service users, care providers, representatives and other professionals.