Housing Advice Assistant

• Receive enquiries from tenants and applicants, by telephone, giving advice or referring to HPRT or Housing Options staff as appropriate.
• Explain to tenants and applicants the basic provisions of the Lettings Policy and Practice, and their consequent housing or re-housing options, including housing association and private sector opportunities.
• Identifying appropriate cases (those homeless or threatened with potential homelessness) to be referred to HPRT Case Manager for specialist advice, making appointments and/or assisting in the use of technology.
• Maintain the Councils computerised waiting list and allocations program, and other I.T. software ensuring accuracy and promptness of input.
• Collect and present information as directed for performance indicators and government statistics.
• Respond to other enquiries regarding the Homelessness/Housing Advice Service.
• Maintain records of the use and availability of temporary accommodation, furniture storage and transport for homeless people and their belongings.
• Subject to experience and competency, assist the Case Managers in investigating homelessness claims.

Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.