Team Manager, Tenant Engagement

Job Title: Interim Team Manager, Tenant Engagement

Location: Dudley

Job Purpose

• Lead all resident engagement activities, co-design, consultation and scrutiny initiatives to ensure residents influence decision-making at all levels.
• You will build strong relationships with residents and key stakeholders to ensure compliance with relevant regulatory standards, particularly the Transparency, Influence & Accountability standard.
• Develop and deliver Dudley's Resident Engagement Strategy, ensuring resident feedback leads to measurable improvements to service design and delivery.
• Develop innovative engagement methods to reach seldom-heard voices across Dudley Council homes.
• Champion meaningfully resident engagement across the Housing & Assets group, ensuring the tenant voice is reflected across the breadth of services delivered.

Qualification and Experience

• Extensive experience in resident engagement, scrutiny and co-design within social housing or a similar regulated sector
• Holds/working towards/prepared to undertake CIH Level 5 Qualification
• Experience of developing and delivering a Resident Engagement Strategy to ensure tenants and resident are given a wide range of opportunities to influence service delivery and design
• Expertise in implementing the Transparency, Influence & Accountability Standard
• Experience of managing budgets, performance and risk in the delivery of operational services
• Commitment to ensuring high levels of probity, transparency and governance/standards in public life

Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.